Frequently Asked Questions

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Sadly we have located amounts of limited edition torches , when it’s gone, it’s gone, we will not be getting a resupply.

We are sorry you missed out. We cannot offer items at the previous sale price. 

Yes, we accept Credit and debit cards along with Paypal and Paypal Credit.

At the launch of our sale, our website was so inundated with customer traffic that was simply not able to keep up.

Please try following steps: 
1.Try cleaning the cookies, using another browser like google chrome.
2.Change with another devices (cell phone, computer or pad) to see if it works. 
3.Please also contact the bank for consulting if they accepts international charges.
4. If that doesn't help, for any further questions, please provide us with a screenshot for it, the exact time, what devices and browser you use. 

Shipping

1. Do you cover free shipping?

1. Shipment within the UK free shipping using Royal Mail when orders over £49 or more after any discount codes and Coupons/Reward Pounds have been applied. 

Note: Black Diamond and Legend members can enjoy free shipping on all orders.

2. If you need to change the logistics method (Yodel), additional logistics fees will be charged. 

2. What countries do you ship to?
   UK only. We are unable to make an international shipment. Your kind understanding would be greatly appreciated.

3. How will my delivery be shipped?
Orders are mainly sent directly to customers from 4PX warehouse via Royal or Ervi. The standard Deliver Time is estimated at 4-7 days.
PS: Our logistic statistics show that 95% of parcels can arrive within 3-10 days, and only a very small part of the order is delayed due to some uncontrollable factors. Such as addressing errors, extreme weather, customs inspections, and so on.

4. How to track my order?
If you have registered an Olight account, you could track your orders in your account directly. Please make sure your email address and order number are correct.

5. Can I change my shipping address?
Kindly inform that if the order has not shipped, please contact contact@olightstore.uk or chat with customer service online to amend it. However, if the package has been sent out, we cannot change the shipment.

6. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

7. What do I need to do when I received a different product than what I ordered?
Please contact customer support at contact@olightstore.uk

8. I purchased 2 items but only received 1, what is the matter of shipping?
Sometimes orders would be split and sent out from different warehouses due to inventory shortages, It is suggested that you contact contact@olightstore.uk or chat with customer service online to figure it out, thank you.

Please try clearing your browsers cache and cookies. Our website performs best using Google Chrome. We recommend you use the latest version of Chrome. If you need to reset your password you can do so at the log in page. If this doesn’t work, please contact us at contact@olightstore.uk

You will get loyalty points from every purchase and earn benefits with our O-Fan club. You can also get tracking updates on your order. Along with the usual benefit is of faster checkout, tracking previous orders and managing your account.

Thanks for purchasing from Olight UK! Once the order was placed successfully, our website will automatically send out the confirmation email to address specified in the order. Please make sure your email address is correct and check your spam/junk folder to see if it is there. For any further issue, please email us at contact@olightstore.uk

Each of our lights come with a user manual. Please fully read the user manual first, make sure the yellow battery tab is removed and if your torch comes with a tail cap, make sure it’s tightened fully.

Please click this link https://www.olightstore.uk/warranty to learn about our warranty policy. If you have any further questions, please contact us at contact@olightstore.uk. We will get back to you as soon as possible.

Olight warranty does not cover any damage due to a battery leak. You may, however, be able to get help from the battery manufacturer if a battery leak damages your torch.

It is normal for a torch to start dimming down after being on for a few minutes, especially when it is on a high mode typically over 500 lumens. It is intentionally designed in this way to prevent the light head from reaching a high temperature which could damage the product itself or pose danger to the user. Low battery could also be another possible reason.

Most Olight torches and headlamps use a unibody structure which combines the components of the light into a whole, inseparable body, with only the tail cap removable to insert batteries. This structure greatly reduces the possibility of water damage and makes the build more robust.