Q&A about delivery
If you're interested in a product from Olight UK, you must be concerned about its quality, price, and shelf-life. All of this information will be shown on the product page.
However, if you want to know the details about shipping and delivery, maybe you have to talk with our service staff by live chat or send an email to us. Now, here is a blog for an explanation about the details of shipping and delivery. By reading this, we believe you will have a clear understanding.
Q1: How much should I pay for the shipping fee?
Answer: As you can see on the top of the homepage, you will get free shipping when the total value of the order is over £49. During the flashsale, sometimes free shipping is allowed at a price lower than £49.
If the total value isn't up to £49 and you don't want to buy the other products. £4.95 for shipping was required.
Q2: My package will be delivered by which delivery company?
The order to England, Scotland, Wales will be delivered by Royal Mail. The orders to northern Ireland and Ireland will be delivered by DPD.
Q3: How long will the delivery take?
We will ensure that all orders will be shipped in a timely fashion. This will usually be within 48 hours on a weekday. If an order is placed on a weekend, then the order will be dispatched the following working day. However, the orders which are made in the flashsale event require more time for packaging due to the large amount of package.
When it comes to the time for delivery, most orders will be delivered within 2-3 working days.
Q4: How to know where my package is?
Please go to the page “my account” on our website and find the corresponding order to get the track number. Then you could check the details of delivery information from corresponding websites.
Q5: Can I add items to an order or changes?
We are unable to make any changes to orders that have already been placed. This includes adding items to orders or exchanging items. If your order has yet to be marked as dispatched you can have your order cancelled and refunded.
Q6: Can I change the address after I finish the payment?
Please contact us via live chat or email to check the status of the order. If there is no tracking number for the order, we will help you to change the address. But the remarkable thing is during the flash sale event, maybe we are too busy to edit the address for you. We recommend you to cancel the order and make a new one.
Q7: I finished the payment, but I don't want to buy it. How can I cancel the order?
First, please contact our service staff by live chat to make sure of the status of the order.
1)if the order wasn't dispatched, we will give you a full refund immediately.
2)To cancel or change an order which has not been dispatched from our warehouse, please contact us via email or live chat once you receive the package (within the 30 days of purchase). Please include with your return - your dispatch print note, or your customer details so we are able to ascertain where the return has come from. Please also include a brief note with regards to the action you would like us to take (e.g. return as unwanted so full refund, exchange to be made etc.). Please send the package to the address: UK Olight Ltd, 2 Ballymena Road, Ballymoney, Co. Antrim. BT53 7AB. Please retain proof of postage as we cannot credit items that we do not receive. But the remarkable thing is you have to pay for all postage costs of returning items.
Q8: How long will I get my refund when the package was already sent out to Olight UK?
After we check the package and make sure all items are well, the refund will go back to your payment account immediately.
Q9: What should I do if the package is missing?
If you don't receive some items in your order, please contact us via live chat or email and send us the shipping label attached to the package.
If the problem comes from we missing these items when the package was packed up, we will send these missed items to you ASAP.
for the reason that sometimes some items are out of stock and we don't want you to wait too much time for the whole order. So the order will be shipped separately. In this situation, our service colleagues who reply to you on live chat or email will tell you the required time for the shipping of the other package.
Besides, if the package met some problems during transportation, you can't get any updated information for a long time. Please contact us by email or live chat. We will contact the delivery company to make sure of the status of the package. If it is missing, we will send you a new one.
Q10: What should I do if I got the wrong items(different colour or size)?
If it happens, please contact us with email or live chat, and send us the shipping label attached to the package. Please send the product in the wrong colour or size to us. We will send another package with the right items. At the same time, we will pay all the shipping fees which are required.