Frequently Asked Questions

About us

Olight UK official social media
Join our official Facebook group to take part in giveaways and share your pictures with other members. Also find us on Olight UK Facebook/Instagram/Youtube
Where is Olight UK?
Olight UK office address: 1st Floor Trillick House, 49 Queen Street, Ballymoney Co.Antrim, Northern Ireland, BT53 6JD.

Product related

What torches should I buy?
You can select the category in the left side of our website to start your search for your Olight. Each listing will have technical specs and artwork so you can get a better idea of what choice to make.
What is the digital number on the barrel or bezel of my light?
There is a unique serial number on each torch which indicates the time of manufacturing e.g H07186427, H means production year 2017; 07 means production month July; 18 is the date, 6427 is the production number. So the manufacturing time of this torch is 07/18/2017.
What type of material is used for your torches?
Most standard Olight torches or headlamps are made with aluminum alloy with type III hard anodizing for their main body, with a small number of special editions using stainless steel, copper, titanium, or other materials.
Are Olight torches waterproof?
The majority of Olight products are waterproof with different standards, which were given in the form of IPX followed by a number, i.e. IPX8, IPX7 etc, among which IPX8 is the highest indicating that the product can be submersed up to two meters for 30 minutes without damage. These standards are shown in the product specifications section.

Account related

Login issues.
Please try clearing your browsers cache and cookies. Our website performs best using Google Chrome. We recommend you use the latest version of Chrome. If you need to reset your password you can do so at the log in page. If this doesn’t work, please contact us at contact@olightstore.uk.
What are the benefits of registering an account?
You will get loyalty points from every purchase and earn benefits with our O-Fan club. You can also get tracking updates on your order. Along with the usual benefit is of faster checkout, tracking previous orders and managing your account.

Loyalty Program related

What is early access?
Early access is exclusive to Silver group and above. Normally it will be 2 to 4 days earlier than the flash sale event, you can subscribe to our official newsletter to be kept up to date on all events.
Why can’t I get the free products at O-Fan club?
Copper group and above can enjoy free and discounted products at O-Fan club.

Flash Sale related

I missed the limited edition option during the sale
Sadly we have located amounts of limited edition torches , when it’s gone, it’s gone, we will not be getting a resupply.
I missed out on the sale. Can I purchase now at the sale price?
We are sorry you missed out. We cannot offer items at the previous sale price.
Can I use my credit card to pay?
Yes, we accept Credit and debit cards along with Paypal and Paypal Credit.

Order related

When will my order ship?
Orders are usually dispatched within 48 hours of placing the order. During sale periods orders can take longer to ship. Please keep an eye on our social media for updates, you can also track the status of your order by logging into your account.
Where can I get the tracking?
1. Once your order is marked as dispatched, tracking information will be sent via email.
2.You can log into your account and check tracking by history orders.
3. Once you have your tracking number you can visit DPD.IE to obtain updated tracking information. Please note, tracking can take up to 24 hours to update.
Why is my order still processing?
We have received your order but it has not yet been marked for dispatch. Once it has been packed the status will update. Please refer to “When will my order ship” above for more answers to this question.
I want to make changes to my order.
We are unable to make changes to orders once they have been placed. We can cancel and refund your order if it has not been marked as dispatched.
How long will it take to deliver?
Once your order has been collected by DPD, they aim to deliver within 48 hours.

Warranty related

I can’t get my new light to turn on?
Each of our lights come with a user manual. Please fully read the user manual first, make sure the yellow battery tab is removed and if your torch comes with a tail cap, make sure it’s tightened fully.
I have an issue with one of my torches.
Please click this link https://www.olightstore.uk/warranty to learn about our warranty policy. If you have any further questions, please contact us through this link: https://www.olightstore.uk/contacts. We will get back to you as soon as possible.
Is battery-leak damage covered by my warranty?
Olight warranty does not cover any damage due to a battery leak. You may, however, be able to get help from the battery manufacturer if a battery leak damages your torch.
The brightness of my torch drops when it is turned on. What’s wrong?
It is normal for a torch to start dimming down after being on for a few minutes, especially when it is on a high mode typically over 500 lumens. It is intentionally designed in this way to prevent the light head from reaching a high temperature which could damage the product itself or pose danger to the user. Low battery could also be another possible reason.
I cannot remove the head of the torch/headlamp. What’s wrong?
Most Olight torches and headlamps use a unibody structure which combines the components of the light into a whole, inseparable body, with only the tail cap removable to insert batteries. This structure greatly reduces the possibility of water damage and makes the build more robust.