1. Guarantee & Returns Policy

    1. The following information about claiming on the guarantee refers ONLY to products that have been purchased directly from this website. If you purchased products from another retailer, you MUST contact this retailer directly.

    2. If you wish to make a claim on the guarantee, a receipt, email order confirmation or any other proof of purchase will be required. If a proof of purchase cannot be provided, it cannot be accepted as a guarantee claim, and an estimate of repair will be made instead (see 5.8.2).

    3. Contact in the first instance should be made to UK Olight Ltd, please find out contact details in (1.2)

    4. Returns or Exchange

      1. You are able to cancel or exchange any order placed on our website which has not yet been dispatched from our warehouse. There will be no charge.

      2. To cancel or change an order which has not been dispatched from our warehouse, please contact the sales office (contact details in 1.2) between the hours of 8:30am - 5:00pm weekdays. Please have your order number to hand.

      3. If you wish to cancel or change an order, and the order has already been dispatched from our warehouse, please follow the relevant returns procedure in (5.7)

      4. Unwanted Goods can be exchanged, please follow the returns procedure in (5.7) and then re-order your preferred product online.

      5. To exchange an unwanted good, please return the goods to us within 28 calendar days of the delivery date. Please ensure that the returned goods are clearly labelled with your original order details.

      6. We are not under the obligation to accept unwanted goods simply because they can be found cheaper elsewhere.

    5. Returns Procedure for new / unused product

      1. All products must be returned to us unused and in fully resaleable condition. You have a legal obligation to take reasonable care of the products while they are in your possession.

      2. You may cancel the order contract with us at any time within seven working days, and receive a full refund. If you choose to return the items to us, this must be done immediately after the time that you inform us that you wish to cancel the contract.

      3. We recommend that items are returned via an insured parcel service, and that you retain proof of postage as we cannot credit items that we do not receive.

      4. If you need to return an item to us because we have sent an incorrect item, please contact us (contact details using the details in 1.2). We will make suitable arrangements to collect and exchange the product for the correct one, with no costs to be paid by you.

      5. Please include with your return - your dispatch print note, or your customer details so we are able to ascertain where the return has come from. Please also include a brief note with regards to the action you would like us to take (e.g. return as unwanted so full refund, exchange to be made etc.).

      6. All returns are to be sent to our address, detailed in (1.1).

    6. Return Procedure for faulty goods

      1. As stated in (5.1), this procedure only applies if you have purchased a product from this website and the item is within its warranty (see 5.2)

      2. If you wish to return an item that is outside its warranty, please contact the Olight UK sales office (see details in 1.2) for estimates and details on chargeable repairs.

      3. We recommend that items are returned via an insured parcel service, and that you retain proof of postage as we cannot credit items that we do not receive.

      4. It is vital that the items returned are clean & dry to the highest standard possible. Soiled items cannot be inspected thoroughly, nor assessed, and they also present a hygiene risk. Items that are deemed to be too soiled to assess will be returned to you for cleaning.

      5. Please return your goods to us (address in 1.1) and include in the return parcel your dispatch print note, or your customer details so we are able to ascertain where the return has come from. Please also include a brief note with regards to the fault, as well as a proof of purchase, (see 5.4)

      6. Please allow 21 days for refunds to be processed.

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