FAQ
Messages

Torch Faqs

Q&A about delivery

Q&A about delivery

If you're interested in a product from Olight UK, you must be concerned about its quality, price, and shelf-life. All of this information will be shown on the product page.

 

However, if you want to know the details about shipping and delivery, maybe you have to talk with our service staff by live chat or send an email to us. Now, here is a blog for an explanation about the details of shipping and delivery. By reading this, we believe you will have a clear understanding.

 

Q1: How much should I pay for the shipping fee?

Answer: As you can see on the top of the homepage, you will get free shipping when the total value of the order is over £49. During the flashsale, sometimes free shipping is allowed at a price lower than £49.

If the total value isn't up to £49 and you don't want to buy the other products. £4.95 for shipping was required.

 

Q2: My package will be delivered by which delivery company?

The order to England, Scotland, Wales will be delivered by Royal Mail. The orders to northern Ireland and Ireland will be delivered by DPD.

 

Q3: How long will the delivery take?

We will ensure that all orders will be shipped in a timely fashion. This will usually be within 48 hours on a weekday. If an order is placed on a weekend, then the order will be dispatched the following working day. However, the orders which are made in the flashsale event require more time for packaging due to the large amount of package.

When it comes to the time for delivery, most orders will be delivered within 2-3 working days.  

 

Q4: How to know where my package is?

Please go to the page “my account” on our website and find the corresponding order to get the track number. Then you could check the details of delivery information from corresponding websites.

 

Q5: Can I add items to an order or changes?

We are unable to make any changes to orders that have already been placed. This includes adding items to orders or exchanging items. If your order has yet to be marked as dispatched you can have your order cancelled and refunded.

 

Q6: Can I change the address after I finish the payment?

Please contact us via live chat or email to check the status of the order. If there is no tracking number for the order, we will help you to change the address. But the remarkable thing is during the flash sale event, maybe we are too busy to edit the address for you. We recommend you to cancel the order and make a new one.

 

Q7: I finished the payment, but I don't want to buy it. How can I cancel the order?

First, please contact our service staff by live chat to make sure of the status of the order.

1)if the order wasn't dispatched, we will give you a full refund immediately.

2)To cancel or change an order which has not been dispatched from our warehouse, please contact us via email or live chat once you receive the package (within the 30 days of purchase). Please include with your return - your dispatch print note, or your customer details so we are able to ascertain where the return has come from. Please also include a brief note with regards to the action you would like us to take (e.g. return as unwanted so full refund, exchange to be made etc.). Please send the package to the address: UK Olight Ltd, 2 Ballymena Road, Ballymoney, Co. Antrim. BT53 7AB. Please retain proof of postage as we cannot credit items that we do not receive. But the remarkable thing is you have to pay for all postage costs of returning items.

 

 

Q8: How long will I get my refund when the package was already sent out to Olight UK?

After we check the package and make sure all items are well, the refund will go back to your payment account immediately.

 

Q9: What should I do if the package is missing?

If you don't receive some items in your order, please contact us via live chat or email and send us the shipping label attached to the package.

  • If the problem comes from we missing these items when the package was packed up, we will send these missed items to you ASAP.

  • for the reason that sometimes some items are out of stock and we don't want you to wait too much time for the whole order. So the order will be shipped separately. In this situation, our service colleagues who reply to you on live chat or email will tell you the required time for the shipping of the other package.

 

Besides, if the package met some problems during transportation, you can't get any updated information for a long time. Please contact us by email or live chat. We will contact the delivery company to make sure of the status of the package. If it is missing, we will send you a new one.

 

Q10: What should I do if I got the wrong items(different colour or size)?

If it happens, please contact us with email or live chat, and send us the shipping label attached to the package. Please send the product in the wrong colour or size to us. We will send another package with the right items. At the same time, we will pay all the shipping fees which are required.


12 Aug, 2021
118
1
0
What is the correct EDC selection guide?

What is the correct EDC selection guide?

In the young people's social circle, EDC has been being popular all the time. So many people like sharing their EDC products on social networking platforms. But someone’s showing EDC looks too extravagant, such as kinds of car keys, luxuries, etc. It is honest to say that aren’t common touch.

For some people who like showing, their EDC products may be an expensive wristwatch or a well-made wallet. But for torch lovers, their EDC product is a unique torch.

 What are the most suitable EDC products for us? 

That is an interesting question. In our daily life, The most important factor in deciding to carry an item is whether or not the item is actually useful to us in our life.

Which items have the highest daily usage rate? I think the one that is used the most is the torch, except the normal stuff like keys, mobile phones and power banks.

Although the coverage area of public lighting facilities has been very wide. In fact, there are still many low-light environments in our life, such as common scenes, corridors and garages. A torch can provide us with lighting support in many low-light environments.

It can also be difficult to choose between a variety of torches with different functions.

Next, let's choose exclusive your best EDC from three perspectives.

 

 Convenience - The smallest size

 

Olight i1R 2 EOS Keychain Light - Good looking and Easy to use

Olight i1R 2 is a combination of both. At just 44mm in length and 14.8mm in diameter, it’s smaller than a key. It’s also lighter because of its small size. The small EDC keychain torch weighs just 0.48 ounces, which makes it almost imperceptible its existence when you’re carrying it.

In terms of daily use, the two brightness modes of 150 lumens and 5 lumens can already cover a lot of lighting needs. The small size is not only suitable for Equipment enthusiasts, but also suitable for any type of user.

② Comprehensive - Many functions

 

Olight Perun mini - Suitable for multi-scene, Multifunctional Head Torch, powerful mini torch.

With a total length of just 61.5 mm, a head diameter of 21 mm and a barrel diameter of 20.6 mm, the Perun Mini is small enough to be used as an EDC torch.

Structurally, Olight Perun Mini is the Right Angle Torch, which is more adaptable than the conventional cylinder flashlight.

The control button of Perun mini is set at the top of the torch is where the Right Angle Flashlight button is most appropriate and comfortable to press.

It has stainless steel pocket clip and can be easily hung in a pocket, backpack or clipped to a belt. It can be used as a headlamp via the optional headband. When attached to clothes, backpacks or hats via the velcro duty patch, this compact yet powerful light can be rotated 60 degrees for the desired angle and extreme convenience, bringing brightness to your life and work anywhere and anytime.

Perun Mini is an EDC professional mini tool lamp, you can use it in almost any scene, and every detail of it is handled just right, you won’t “drop the ball” when you need it. Even you can free your hands when using it.


 ③ Fascinating - unique design 

Olight Open 2 - Light or Write, A pen and light union penlight

Olight Open 2 is about the same size as a regular office pen, with a total length of 145mm and a diameter of 12.7 mm, which makes it easy to hold and lightweight. Although it has a lighting function, its total weight is only 1.34 ounces.

Open 2 uses a split structure, which can split the lighting area and pen into two separate parts for use. This is a detail of the multi-purpose design concept.

Open 2 adopts a direct charging design with a charging port set at the bottom of the lighting system. Open 2 uses a more efficient Type-C USB charging port, which can be fully charged in 55 minutes.

Open 2 is an application to a variety of environments of the extension of lighting equipment. For most of the environment, the pen’s utilization rate is very high, and joined the lighting function on the pen, This combination will make it have stronger applicability, so it is suitable for the various users to use, as a gift, of course, this also is a very good choice.

28 Jun, 2021
81
0
0
How To Choose The Olight Torches By Activity ?

How To Choose The Olight Torches By Activity ?

How to choose your right torch among so many torches?

It’s sure to say almost every household has a torch, but when it comes to the range of lighting products available, Torches widely used in professional fields such as outdoor, military, hunting, security, industry, does the one you buy really make a difference?

 

Basically, while all lighting products on the market provide lighting, their benefits vary greatly. Over the last few years, the selection of such products has increased in particular, so there are the points below that people usually consider when choosing which lighting product is best for themselves.

  1. Which activity will you be mostly using your lighting product for? E.g running at night, at home in case the power goes out, biking outside in bad light, etc

 

  1. Will you benefit more from a torch or headlight for your chosen activity? E.g it is uncomfortable to run holding a torch, so a headlight would be a stronger choice.

 

  1. Do you want a rechargeable or non-rechargeable product? E.g if you go camping there likely won’t be powerpoint to recharge, whereas at home this wouldn’t be an issue.

Therefore, when you visit our Olight UK website, you can choose Olight torches by activity.

First of all, Let's have a look at the activity categories that Olight’s products divide into.

 

Everyday Carry (EDC) 

♦ Most of us desire to make our home a familiar place, just put these best small torches on your desk, accompanying your daily life.

 

♦ Olight EDC torches (everyday carry) are quite popular for their lightweight and optional mode. Add to your cart, Olight EDC torches will be your top choice.

 

Tactical Torch

♦ Higher? Further? Keep moving! Let Olight inspire your ambition to exceed your ability. Climbing, Hiking... You are now setting out to conquer the world!

 

♦ What makes a torch tactical? Our incredible runtime with high output, magnetism tactical tail switch is designed for professional use.

 

Bike Light

♦ Our unique intelligent design headlight and rear bike lights are made for your road cycling, urban riding and daily commuting.

 

♦ Olight bike light series bring you 260° visibility. While ambient light sensors, smart motion sensors and other features can maximize the release of the hands of cyclists.

 

Head Light

♦ Chasing HANDS-FREE experience? Check out Olight headlight series. These best rechargeable head torches will be your final answer!

 

♦ Let alone the right-angle design, the Perun 2, "MUST BUY" HEAD TORCH is popular with its multifunctional application as a headlamp with a matching headband or as a handheld light.

 


Then, once you have a clearer idea of what style suits your personal situation, here are the most common terms that are used (and what they mean) to help you crystal your choice even more:

 

Lumens (lm) – The amount of light you see from a light source. The higher the lumen, the more brightness you will see.  E.g a 500lm torch will be brighter than a 200lm torch.

 

Beam Distance – This is measured in meters and is how far the light beam will shine before it starts to diminish. The distance will vary depending on which light mode you are in (low, mid, high, boost etc). The maximum beam distance a torch will usually be advertised next to the product.

 

Run time – The run time will be calculated by each individual setting in the product. So a low beam will have more run time and a high beam will have less run time, simply because you are needing more energy to create a brighter light and the battery will run low faster. The run time usually advertised is the run time when the torch is in low setting.

 

IP Rating – This is the protection the torch will have against dust and water. The first number will be the protection level against dust (6 is the highest) and the second number will be protected against water (9 is the highest), the higher the numbers, the better the protection.  If you see an X next to IP rating, as an example like IPX4, the X, in this case, represents dust as it is where the first number should be, and the X means this product does not have a rating for dust.

 

Now that you know everything you need to make the best choice, below are the 3 most common reasons people need to use a torch and our recommendations:

 

General Use around the home

For anything around the home, it’s best to have a product that is easy to use, small, and lightweight. You want something that is durable and has a good battery life plus is cheap to run in the long term. If you prefer Olight products option we recommend Obulb

Outdoor Use (riding bike, camping, climbing)

If you are looking for a light to use on adventures, or around campsites, you need a product that has long run time, is bright enough to light up anything in front of you, and something you can see far into the distance with. The most popular item for this type of activity for a torch is the seeker 2 pro, If you want to go camping, we recommend Olantern, or if you prefer the headlight is used for riding option go for the Perun 2 and bike light option is RN1200

Everyday Carry

When looking for an everyday carry option – the warrior mini 2 is your best choice, it suitable pocket size, smaller than a 4.7-inch tall mobile phone. At the same time, it has tactical torch features, giving you enough security! Popular features among the EDC community remain the helpful battery level indicator and two-way pocket clip, plus a refined strike bezel. New this time, is a detachable lanyard clip, the ability to remove the lanyard clip and swap your pocket clip to the bottom groove, allows for the very popular ‘bezel down’ carry option. If you carry it every day, Inevitably sometimes there likely won’t be power point to recharge, the wireless charger perfect option is the Baton 3 premium.

Now that you are more familiar with the various types, styles, and pros and cons of each, we hope you find the perfect lighting product for you.

23 Jun, 2021
107
0
0
Olight Baton 3 EDC Torch FAQs

Olight Baton 3 EDC Torch FAQs

Baton 3 FAQs
Q1What charger can be used for Baton 3?
A1It can be used with both 
MCC1A and MCC3. However, there is no difference between using MCC3 and MCC1A in terms of charging rate, for charging with MCC3 is also 1A charging.

Q2: Will Baton 3 fit with CR123A?
A2: Unfortunately, they won’t fit. Please do not put CR123A in Baton 3 and charge it, otherwise there will be a potential risk of explosion.

Q3What’s the difference between Baton3 and S1RII?
A3The Baton 3 is the upgraded version of S1R Baton II. It delivers a huge output of 1,200 lumens, a 20% brightness increase. And the throw ups to 166meters, a 14% increase over the S1R Baton II. Moreover, the runtime of Baton 3 increases, when it is compared with S1R Baton II.

Q4: What do I need to pay attention to when I use the wireless charger?
A4Please do not remove the clip of Baton 3 and put the item into the charging box. Because the design of the box is consistent with the shape of the clip. If the clip is removed, Baton 3 may be put in the wrong way in the charging case and difficult to get it out.

Q5:Can I use wireless charger with S1RII?
A5: S1RII is not compatible with the closing and shutting down function, which cannot be shut down by closing the charging case like Baton 3. It should be shut down instead of turning on when put in the charging case.

Q6: Is the wireless charger waterproof and anti-drop?
A6The wireless charger isn’t waterproof but 1-meter shockproof.

Q7The charging case has a built-in 3500mAh battery, and the battery in Baton 3 is 550mAh. Why can the charging case only charge baton 3.7 times?

A7: ♬When charging, the battery itself will be worn out, so it can only be charged 3.7 times.

 

Q8: How can I determine how much power is left in the charging case?

A8There is an indicator light next to the charging port. The green light indicates that the power is more than 60%, the yellow light indicates that there is still 20% - 60% power, the red light indicates that there is still 10% - 20% power. When the red light flashes, it indicates that the power is less than 10%.
♥ Over 60%  (POWER)
♥ 20%-60%
♥ 10%-20%


18 Apr, 2021
75
0
0

FAQ

Customer Service

BACK TO TOP